Whether you’re creating your first workspace, just completed your Implementation Process, or are an experienced administrator, we’re here to assist you in accomplishing your goals.
The Implementation Team lead manages the planning, creation, and training of your program’s workspace within the NextZen platform. This begins with your requirements call during the sales process, where you’ll meet one of our Solutions Architects and discuss how you want and need your program to run within NextZen. Together you’ll build your blueprint, which outlines all the steps, data flows, and functionality of your tailored NextZen workspace. When you sign with WizeHive, you’ll then begin to work one-on-one with your Implementation Lead through a multi-step process that uses that blueprint to build your workspace and get you and your team trained and ready to launch.
The Education Services Team is responsible for creating and managing tools that will help you and your team fully harness the power of NextZen. This begins with the self-guided Basics of NextZen training materials that you’ll work through with your Implementation Lead and continues with quick tip sheets, skills webinars, and other opportunities to improve your knowledge and mastery of the system. Education Services materials are great for a refresher when you are getting ready to launch a new cycle, or for helping onboard a new team member.
Education Services materials and events are included as part of your NextZen subscription and available at no extra cost.
Once your program is live, your Implementation Lead will introduce you to our Support Services team, who will have all your process documentation and program-specific information so that they can provide you quick resolution of any issues that may occur.
Available Monday through Friday from 8:30 am to 5:30 pm ET, this team of friendly and knowledgeable Support Leads can be reached using the contact form within the platform or Knowledgebase. Emergency resolution is available after hours as necessary.
Support Services assistance is included as part of your NextZen subscription and available at no extra cost.
Throughout your onboarding, training, and usage of NextZen, you can rest assured that the Customer Success team is looking for ways to make your experience as smooth as possible.
The goal of the Customer Success team is to ensure that you experience success and find value using NextZen to power your programs. Their mission is to understand your mission, and to work with various departments within WizeHive to spearhead programs, improvements, and advancements to help you deliver on it.
The Implementation Team lead manages the planning, creation, and training of your program’s workspace within the NextZen platform. This begins with your requirements call during the sales process, where you’ll meet one of our Solutions Architects and discuss how you want and need your program to run within NextZen. Together you’ll build your blueprint, which outlines all the steps, data flows, and functionality of your tailored NextZen workspace. When you sign with WizeHive, you’ll then begin to work one-on-one with your Implementation Lead through a multi-step process that uses that blueprint to build your workspace and get you and your team trained and ready to launch.
The Education Services Team is responsible for creating and managing tools that will help you and your team fully harness the power of NextZen. This begins with the self-guided Basics of NextZen training materials that you’ll work through with your Implementation Lead and continues with quick tip sheets, skills webinars, and other opportunities to improve your knowledge and mastery of the system. Education Services materials are great for a refresher when you are getting ready to launch a new cycle, or for helping onboard a new team member.
Education Services materials and events are included as part of your NextZen subscription and available at no extra cost.
Once your program is live, your Implementation Lead will introduce you to our Support Services team, who will have all your process documentation and program-specific information so that they can provide you quick resolution of any issues that may occur.
Available Monday through Friday from 8:30 am to 5:30 pm ET, this team of friendly and knowledgeable Support Leads can be reached using the contact form within the platform or Knowledgebase. Emergency resolution is available after hours as necessary.
Support Services assistance is included as part of your NextZen subscription and available at no extra cost.
Throughout your onboarding, training, and usage of NextZen, you can rest assured that the Customer Success team is looking for ways to make your experience as smooth as possible.
The goal of the Customer Success team is to ensure that you experience success and find value using NextZen to power your programs. Their mission is to understand your mission, and to work with various departments within WizeHive to spearhead programs, improvements, and advancements to help you deliver on it.
The best customer service ever! The staff is extremely helpful and assists promptly. I have always been able to get an answer in a timely manner and have problems resolved quickly.
Beverly Thomas
|Woodrow Wilson International Center for Scholars
WizeHive's support staff are unfailingly helpful, no matter how large or small the question!
Kurt Fritjofson
|Cornell Atkinson Center For Sustainability
I was really well supported through a series of video calls with my implementation lead who, with patience and good humor, showed me the ropes and made sure that I knew how everything worked. I really felt well supported. Thanks guys!
David Langstroth
|Dalhousie University
