Zengine Platform

If you manage a program:

• Your Program Data is owned by you.  WizeHive acts as a processor or custodian of this data. We don’t sell email addresses or any other Program Data. We access Program Data only as needed in connection with the Services we provide. We treat all personal information you or your Program Participants enter into the platform as private and don’t use this information for purposes unrelated to you or our Services, except in certain limited circumstances explained below, or if you have given us express permission to do so.
  
  
• We hold your data securely. Read our Security Statement for more information.
  
  
• Program data is stored on secure servers located in the United States.

1. What information do we collect?

When you visit our websites, we may collect information from you - see the Section Website Visitors and WizeHive Prospects, above.

When you use our Services, we may collect information relating to you and your use of our Services from a variety of sources. These are listed below.  Later sections describe what we do with this information.

Information we collect directly from you

• Registration information. When you register for an account, we collect your username, password and email address.
  
  
• Billing information. We require you to provide your billing details, such as a name, address, email address and financial information relating to your selected method of payment (e.g. a credit card number and expiration date or a bank account number).
  
  
• Account settings. You can set various preferences, settings and permissions on your Account Settings page. For example, your timezone and date format preferences.
  
  
• Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts - for example, if you provide us with a testimonial or participate in a case study.

Information we collect about you indirectly or passively when you interact with us

• Usage data. We collect usage data about you whenever you interact with our Services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, as with most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps. This information is collected whether or not you have an account.
  
  
• Device data. We collect data from the device and application you use to access our Services, such as your IP address, operating system version, device type, system and performance information and browser type. We may also infer your geographic location based on your IP address.

2. How does WizeHive use the information we collect?

Generally, we use the information we collect from you in connection with providing our Services to you and, on your behalf, to your Program Participants. Specific ways we use this information are listed below.

• To provide you with our Services.
  
  
  • This includes providing you with Implementation and customer support, such as platform configuration, application form design and technical troubleshooting.
    
    
  • Certain features of our Services may use Program Data and your account information in aggregated form and stripped of identifying information. We may then report statistics about the aggregated (and de-identified) data to you and other Program Managers.
    
    
  • If you choose to link your WizeHive account to a third party account (such as your Google account), we may use the information you allow us to collect from those third parties to provide you with additional features, services and personalized content.
    
    
  • In order to provide you with useful options to use the Services together with other applications, we may enable the export of information to, and collection of information from, third party applications and websites, including platforms such as Salesforce, Zapier, Webmerge  and social networking sites such as Facebook. When exporting and collecting such information, you may be disclosing your information to the individuals or organizations responsible for operating and maintaining such third party applications and sites, and your information may be accessible by others visiting or using those applications or sites. We do not own or operate these third party applications or websites that you connect with. You should review the privacy policies and statements of these other websites to ensure you are comfortable with the ways in which they use the information you share with them.
    
    
• To manage our Services. We internally use your information, including certain Program Data, for the following limited purposes:
  
  
  • To monitor, maintain and improve our Services. We internally perform statistical and other analyses on information we collect (including usage data, device data, referral data  and information from page tags) to analyze and measure user behavior and trends, to understand how people use our Services, and to monitor, troubleshoot and improve our Services, including to help us evaluate or design new features. We may use your information for internal purposes designed to keep our Services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.
    
    
  • To enforce our Terms of Service.
    
    
  • To prevent potentially illegal activities.
    
    
  • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam and fraud.
    
    
  • To create new services, features or content. We may use your data and metadata (that is, data about the characteristics of an application) for our internal purposes to create and provide new Services, features or content. In relation to metadata, we may look at statistics like response rates, question and answer word counts, and the average number of questions in an application and publish observations about these for informational or marketing purposes. When we do this, neither individual Program Managers nor Program Participants will be identified or identifiable unless we have obtained their permission.
    
    
• To facilitate account creation and the logon process. If you choose to link your WizeHive account to a third party account, we use the information you allowed us to collect from those third parties to facilitate the account creation and login process.
  
  
• To contact you about your Service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register).  You cannot opt out of these communications since they are required to provide our Services to you.
  
  
• To contact you for marketing purposes. You may opt out of these communications at any time by clicking on the “unsubscribe” link in them.
  
  
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3. With whom do we share or disclose your information?

We recognize that you have entrusted us with safeguarding the privacy of your information. Because that trust is very important to us, we will only disclose or share your personal information or other Program Data in limited circumstances as set out below:

We may disclose:

• Your information to our service providers. We use service providers who help us to provide you with our Services. We give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. We also implement reasonable contract and technical protections to ensure the confidentiality of your personal information and Program Data is maintained, used only for the provision of their services to us, and handled in accordance with this privacy policy. Examples of service providers include payment processors, hosting services, email service providers and web traffic analytics tools. We will provide you with the specific list of service providers used with respect to your account upon your request. See Contacting WizeHive, above.
  
  
• Your account details to your billing contact. If your details (as the account holder) differ from the billing contact listed for your account, we may disclose your identity and account details to the billing contact upon their request. By using our services and agreeing to this privacy policy, you consent to this disclosure.
  
  
• Your email address to your organization. If the email address under which you’ve registered your account belongs to or is controlled by an organization, we may disclose that email address to that organization in order to help it understand who associated with that organization uses our Services, and to assist the organization with its enterprise accounts. (Please do not use a work email address for our Services unless you are authorized to do so and agree to this disclosure.)
  
  
• Aggregated or de-identified information to third parties to improve or promote our Services. No individuals can reasonably be identified or linked to any part of the information we share with third parties to improve or promote our Services.
  
  
• Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
  
  
• Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between WizeHive entities, you expressly consent to WizeHive transferring your information to the new owner or successor entity so that we can continue providing our Services. If required, we will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.
  
  
• Information you expressly consent to be shared. We may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for references or other marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)

4. What are your rights to your information?

You can:

• Update your account details. You can update your registration and other account information on the Zengine platform by visiting the My Account page in your Zengine workspace. Information is updated immediately. You can also contact privacy@wizehive.com to update any data that we may have about you in our customer and other systems.
  
  
• Access and correct your personal information.  As an account holder, you may access and correct certain personal information that WizeHive holds about you by visiting the My Account page. Some account holders and other individuals have certain legal rights to obtain information of whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. For some information, these rights may be exercised through the My Account page mentioned above, and in all cases, requests to exercise these rights may be directed to privacy@wizehive.com. These rights are subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. We will respond to your request to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so, we will honor your request.
  
  
• Download/backup your Program Data. We provide you with the ability to export, share and publish your Program Data in a variety of formats. This allows you to create your own backups or conduct offline data analysis.
  
  
• Delete your data.  You can use our platform to delete Program Data. We may retain your deleted data for a period of up to 60 days in case you delete something by accident and need to restore it (which you can request by contacting support@wizehive.com). To the extent permitted by law, we will permanently delete your data after that 60 day period.  However, if your data was previously made available to the public through a public link, additional copies of your data may remain available on the Internet even after your account has been deleted.
  
  

• Cancel your account. If your agreement with us expires or is terminated, or if you instruct us to cancel your account, your account will be promptly deactivated and the Program Data in the account will no longer be accessible. If a contract, law, or your written instruction requires permanent deletion, all Program Data will be permanently deleted within 90 days, unless deletion is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law). In all other cases, it is our policy to retain Program Data up to one year in case you want to reactivate your account at a later date, but we retain the right to permanently delete it at any time without notice after expiration.

5. Security, cookies, Google Analytics and other important information

• Security. Details about WizeHive’s security practices are available in our Security Statement. We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. If you have any questions about the security of your personal information, contact support@wizehive.com.
  
  
• Data locations. Our servers and those of our service providers are currently all based in the United States, so your personal information will be hosted and processed by us in the United States.
  
  
• Cookies. We and our partners use cookies and similar technologies on our websites. Cookies are small bits of data we store on the device you use to access our Services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:
  
  
  • To make our site easier to use. When you sign into your account, we store authentifying information in a cookie to make it quicker for you to sign in whenever you return to  Services.
    
    
  • For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into our Services.
  • To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see. We also use cookies to ensure that users can’t retake certain steps that they have already completed.
    
    
  • To improve our Services. We use cookies to measure your usage of our websites and track referral data, as well as occasionally to display different versions of content to you. This information helps us to develop and improve our Services and optimize the content we display to users.

• Google Analytics may be used to provide us with aggregated, anonymized website analysis; this information is important to improving the user experience and determining site effectiveness. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID into your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc.  Google Analytics may be used to track aggregated website behavior, such as pages viewed, for how long, and so on. If you would like to prevent this data from being collected - you can delete your _ga cookies, contact us at  support@wizehive.com, and/or install the Google Analytics Opt-Out Browser Add-On.  More information on how Google Analytics uses data can we viewed at  www.google.com/policies/privacy/partners/
• WizeHive utilizes Google Translate to support multi-language capabilities within the Zengine Submission Portal and Reviewer Portal. Portal instructional text, along with form field labels and dropdown options, are  sent to Google Translate API to be translated to another language. The translated content is then presented to the user within the portal in the language they chose. Any information entered by the user on any form is not sent to Google Translate. Therefore no private or personally identifiable information is sent to Google.
• Blogs and Forums. Our websites may offer publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We’re not responsible for any personal information you choose to submit in these areas of our site. To request removal of your personal information from our blog or community forum, contact privacy@wizehive.com. In some cases, we may not be able to fulfill your request and we will let you know why.
  
  
• Single Sign On.   You may be permitted to log in to certain Services using sign-in services from another application that you have access to. This third party application is used to authenticate your identity and may also provide certain personal information - such as your name and email address  - to pre-populate your profile in our Services.
  
  
• Safety of Children and COPPA. Our Services are not intended for and may not permissibly be used by individuals under the age of 13. WizeHive does not knowingly collect personal data from persons under 13 or allow them to register. If it comes to our attention that we have collected personal data from such a person, we may delete this information without notice. If you have reason to believe that this has occurred, please contact privacy@wizehive.com.

6. Additional information for European Union users

Data Controller

WizeHive, whose contact information is listed above, is the data controller for registration, billing and other account information that we collect from users in the European Union. However,  the Program Manager is the data controller for application and other Program related data. The Program Manager determines how their application and responses are used and disclosed. WizeHive only processes such Program data in accordance with the instructions and permissions (including those given under this privacy policy) selected by the Program Manager when they create and administer their workspace and associated application forms.

Your Responsibilities

By using our Services, you agree to comply with applicable data protection requirements when collecting and using your Program Data, such as requirements to inform respondents about the specific uses and disclosures of their data.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

WizeHive complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. WizeHive has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

WizeHive also complies with the Privacy Shield Principles for all onward transfers of personal information from the European Union and Switzerland, including the onward transfer liability provisions.

When WizeHive receives personal information under the Privacy Shield and then transfers it to a third-party service provider acting as agent on WizeHive's behalf, WizeHive has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) WizeHive is responsible for the event giving rise to the damage. With respect to personal information received or transferred pursuant to the Privacy Shield Framework, WizeHive is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, WizeHive may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, WizeHive commits to resolve complaints about your privacy and our collection or use of personal information about you. Persons from the European Union or Switzerland who have inquiries or complaints regarding this Privacy Policy should first contact us via email at: privacy@wizehive.com.

WizeHive has committed to refer unresolved privacy complaints under the Privacy Shield Principles to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

7. Additional information for Japanese users

You agree that you are responsible for notifying the Program Participants about how WizeHive may use the application responses and personal data as described in this privacy policy and obtaining prior consent from respondents to disclose their personal data to WizeHive.

8. Additional information for programs involving California residents

If you are a Program Manager of a program that collects data from California residents, you may be subject to the California Consumer Privacy Act (CCPA), which took effect as of January 1, 2020. CCPA applies to “businesses” – generally, for profit entities – that do business in California and meet certain business thresholds set out in the CCPA. The CCPA requires that covered businesses detail the categories of personal information that they share or disclose for certain business purposes, and grants California state residents certain rights, including the rights to access specific types of personal information, to learn how providers process personal information, to request deletion of personal information, and not to be denied goods or services for exercising these rights. By using our Services, you agree to comply with applicable data protection requirements when collecting and using your Program Data. 

In compliance with the CCPA, WizeHive does not sell any personal information of Program Participants and we use such data only in connection with the processing Services we provide and in accordance with our Privacy Policy.

Select Platform

If you manage a program:

• Your Program Data is owned by you.  WizeHive acts as a processor or custodian of this data. We don’t sell email addresses or any other Program Data and we access Program Data only as needed in connection with the Services we provide. We treat all personal information you or your Program Participants enter into the platform as private and don’t use this information for purposes unrelated to you or our Services, except in certain limited circumstances explained below, or if you have given us express permission to do so.
  
  
• We hold your data securely. Read our Security Statement for more information.
  
  
• Program data is stored on secure servers located in the United States.

1. What information do we collect?

When you visit our websites, we may collect information from you - see the Section Website Visitors and WizeHive Prospects, above.

When you use our Services, we may collect information relating to you and your use of our Services from a variety of sources. These are listed below.  Later sections describe what we do with this information.

Information we collect directly from you

• Registration information. When you register for an account, we collect your username, password and email address.
  
  
• Billing information. We require you to provide your billing details, such as a name, address, email address and financial information relating to your selected method of payment (e.g. a credit card number and expiration date or a bank account number).
  
  
• Account settings. You can set various preferences, settings and permissions on your Account Settings page (click your username in the upper right).
  
  
• Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts - for example, if you provide us with a testimonial or participate in a case study.

Information we collect about you indirectly or passively when you interact with us

• Usage data. We collect usage data about you when you interact with our Services. Like most websites today, our web servers also keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed, operating system versions and timestamps.
  
  
• Device data. We collect data from the device and application you use to access our Services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.

2. How does WizeHive use the information we collect?

Generally, we use the information we collect from you in connection with providing our Services to you and, on your behalf, to your Program Participants. Specific ways we use this information are listed below.

• To provide you with our Services.
  
  
• This includes providing you with Implementation and customer support, such as platform configuration, application form design and technical troubleshooting.
  
  
• Certain features of our Services may use Program Data and your account information in aggregated form and stripped of identifying information. We may then report statistics about the aggregated (and de-identified) data to you and other Program Managers.
  
  
• If you choose to link your WizeHive account to a third party account (such as your Google account), we may use the information you allow us to collect from those third parties to provide you with additional features, services, and personalized content.
  
  
• In order to provide you with useful options to use the Services together with other applications, we may enable the export of information to, and collection of information from, third party applications and websites, including platforms such as Salesforce, Zapier, Webmerge  and social networking sites such as Facebook. When exporting and collecting such information, you may be disclosing your information to the individuals or organizations responsible for operating and maintaining such third party applications and sites, and your information may be accessible by others visiting or using those applications or sites. We do not own or operate these third party applications or websites that you connect with. You should review the privacy policies and statements of these other websites to ensure you are comfortable with the ways in which they use the information you share with them.
  
  
• To manage our Services. We internally use your information, including certain Program Data, for the following limited purposes:
  
  
• To monitor, maintain, and improve our Services. We internally perform statistical and other analyses on information we collect (including usage data, device data, referral data and information from page tags) to analyze and measure user behavior and trends, to understand how people use our Services, and to monitor, troubleshoot and improve our Services, including to help us evaluate or design new features. We may use your information for internal purposes designed to keep our Services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.
  
  
• To enforce our Terms of Service.
  
  
• To prevent potentially illegal activities.
  
  
• To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam and fraud.
  
  
• To create new services, features or content. We may use your data and metadata (that is, data about the characteristics of an application) for our internal purposes to create and provide new Services, features or content. In relation to metadata, we may look at statistics like response rates, question and answer word counts, and the average number of questions in an application and publish observations about these for informational or marketing purposes. When we do this, neither individual Program Managers nor Program Participants will be identified or identifiable unless we have obtained their permission.
  
  
• To facilitate account creation and the logon process. If you choose to link your WizeHive account to a third party account, we use the information you allowed us to collect from those third parties to facilitate the account creation and login process.
  
  
• To contact you about your Service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register).  You cannot opt out of these communications since they are required to provide our Services to you.
  
  
• To contact you for marketing purposes. You may opt out of these communications at any time by clicking on the “unsubscribe” link in them.
  
  
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3. With whom do we share or disclose your information?

We recognize that you have entrusted us with safeguarding the privacy of your information. Because that trust is very important to us, we will only disclose or share your personal information or other Program Data in limited circumstances as set out below:

We may disclose:

• Your information to our service providers. We use service providers who help us to provide you with our Services. We give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. We also implement reasonable contract and technical protections to ensure the confidentiality of your personal information and Program Data is maintained, used only for the provision of their services to us, and handled in accordance with this privacy policy. Examples of service providers include payment processors, hosting services, email service providers and web traffic analytics tools. We will provide you with the specific list of service providers used with respect to your account upon your request. See Contacting WizeHive, above.
  
  
• Your account details to your billing contact. If your details (as the account holder) differ from the billing contact listed for your account, we may disclose your identity and account details to the billing contact upon their request. By using our services and agreeing to this privacy policy, you consent to this disclosure.
  
  
• Your email address to your organization. If the email address under which you’ve registered your account belongs to or is controlled by an organization, we may disclose that email address to that organization in order to help it understand who associated with that organization uses our Services, and to assist the organization with its enterprise accounts. (Please do not use a work email address for our Services unless you are authorized to do so and agree to this disclosure.)
  
  
• Aggregated or de-identified information to third parties to improve or promote our Services. No individuals can reasonably be identified or linked to any part of the information we share with third parties to improve or promote our Services.
  
  
• Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
  
  
• Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between WizeHive entities, you expressly consent to WizeHive  transferring your information to the new owner or successor entity so that we can continue providing our Services. If required, we will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.
  
  
• Information you expressly consent to be shared. We may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for references or other marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)

4. What are your rights to your information?

You can:

• Update your account details. You can update your registration and other account information on the Select platform by visiting the My Account page in your workspace (click your username in the upper right). Information is updated immediately. You can also contact privacy@wizehie.com to update any data that we may have about you in our customer and other systems.
  
  
• Access and correct your personal information.  As an account holder, you may access and correct certain personal information that WizeHive holds about you by visiting the My Account page (click your username in the upper right). Some account holders and other individuals have certain legal rights to obtain information of whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. For some information, these rights may be exercised through the My Account page mentioned above, and in all cases, requests to exercise these rights may be directed to privacy@wizehive.com. These rights are subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. We will respond to your request to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so, we will honor your request.
  
  
• Download/backup your Program data. We provide you with the ability to export, share and publish your Program data in a variety of formats. This allows you to create your own backups or conduct offline data analysis
  
  
• Delete your data.  You can use our platform to delete Program Data. To the extent permitted by law, we permanently delete certain portions of your data after 60 days, but some data may be retained indefinitely in a form that is not easily accessible.  If your data was previously made available to the public through a public link, additional copies of your data may remain available on the Internet even after your account has been deleted.
  

   

• Cancel your account. If your agreement with us expires or is terminated, or if you instruct us to cancel your account, your account will be promptly deactivated and the Program Data in the account will no longer be accessible. If a contract, law, or your written instruction requires permanent deletion, all Program Data will be permanently deleted within 90 days, unless deletion is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law). In all other cases, it is our policy to retain Program Data up to one year in case you want to reactivate your account at a later date, but we retain the right to permanently delete it at any time without notice after expiration.

5. Security, cookies, and other important information

• Security. Details about WizeHive’s security practices are available in our Security Statement. We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. If you have any questions about the security of your personal information, contact support@wizehive.com.
  
  
• Data locations. Our servers and those of our service providers are currently all based in the United States, so your personal information will be hosted and processed by us in the United States.
  
  
• Cookies. We and our partners use cookies and similar technologies on our websites. Cookies are small bits of data we store on the device you use to access our Services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:
  
  
• To make our site easier to use. When you sign into your account, we store authentifying information in a cookie to make it quicker for you to sign in whenever you return to  Services.
  
  
• For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into our Services.
  
  
• To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see. We also use cookies to ensure that users can’t retake certain steps that they have already completed.
  
  
• To improve our Services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services and optimize the content we display to users.
  
  
• Blogs and Forums. Our websites may offer publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We’re not responsible for any personal information you choose to submit in these areas of our site. To request removal of your personal information from our blog or community forum, contact privacy@wizehive.com. In some cases, we may not be able to fulfill your request and we will let you know why.
  
  
• Safety of Children and COPPA. Our Services are not intended for and may not permissibly be used by individuals under the age of 13. WizeHive does not knowingly collect personal data from persons under 13 or allow them to register. If it comes to our attention that we have collected personal data from such a person, we may delete this information without notice. If you have reason to believe that this has occurred, please contact privacy@wizehive.com.

6. Additional information for European Union users

Data Controller

WizeHive, whose contact information is listed above, is the data controller for registration, billing and other account information that we collect from users in the European Union. However,  the Program Manager is the data controller for application and other Program related data. The Program Manager determines how their application and responses are used and disclosed. WizeHive only processes such Program data in accordance with the instructions and permissions (including those given under this privacy policy) selected by the Program Manager when they create and administer their workspace and associated application forms.

Your Responsibilities

By using our Services, you agree to comply with applicable data protection requirements when collecting and using your Program Data, such as requirements to inform respondents about the specific uses and disclosures of their data.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

WizeHive complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. WizeHive has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

WizeHive also complies with the Privacy Shield Principles for all onward transfers of personal information from the European Union and Switzerland, including the onward transfer liability provisions.

When WizeHive receives personal information under the Privacy Shield and then transfers it to a third-party service provider acting as agent on WizeHive's behalf, WizeHive has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) WizeHive is responsible for the event giving rise to the damage. With respect to personal information received or transferred pursuant to the Privacy Shield Framework, WizeHive is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, WizeHive may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, WizeHive commits to resolve complaints about your privacy and our collection or use of personal information about you. Persons from the European Union or Switzerland who have inquiries or complaints regarding this Privacy Policy should first contact us via email at: privacy@wizehive.com.

WizeHive has committed to refer unresolved privacy complaints under the Privacy Shield Principles to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

7. Additional information for Japanese users

You agree that you are responsible for notifying the Program Participants about how WizeHive may use the application responses and personal data as described in this privacy policy and obtaining prior consent from respondents to disclose their personal data to WizeHive.

Zengine Platform

• Programs and Application Forms are administered by Program Managers. Program Managers conduct Programs, often collecting data through application and other forms using our Services. We host these application forms and collect the responses that you submit to the Program Manager along with other Program Data. If you have any questions about an application you are completing or a Program you are participating in, please contact the Program Manager directly as WizeHive is not responsible for the content of that application or your responses to it. The Program Manager is typically identified on the application.
  
  
• Are your responses anonymous? The Program Manager has determined with whom and under what circumstances your information may be shared. Please contact your Program Manager, which may have its own privacy policy.
  
  
• We don’t sell your responses to third parties. WizeHive does not sell or share your data with third party advertisers or marketers; we merely act as a custodian on behalf of the Program Manager who controls your data.
  
  
• If you think a Program violates our Terms of Service or may be engaging in illegal activity, contact support@wizehive.com to report it.

1. What information does WizeHive collect?

When you complete an application and other forms as a Program Participant in a Program hosted by WizeHive, we collect, on behalf of the Program Manager, information relating to you and your use of our Services from a variety of sources, listed below.

Information we collect directly from you

• Application responses. We collect and store the application responses that you submit. The Program Manager is responsible for, and manages, this Program Data. An application may ask you to provide personal information. If you have any questions about an application you are taking, please contact the Program Manager directly as WizeHive is not responsible for the content of that application. The Program Manager is usually the same person or organization that invited you to complete the application and may have their own privacy policy.

Information we collect about you from other sources

• Usage data. We collect usage data about you whenever you interact with our Services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, as with most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps.
  
  
• Device data. We collect data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.
  
  
• Referral data. We record information about the source that referred you to an application (e.g. a link on a website or in an email).
  
  
• Your email address. Our Services collect your email address. We don’t use this to send you email except at the direction of a Program Manager. The emails we send on behalf of a Program Manager may appear to come from that Program Manager’s email address. If you no longer want to be contacted by the Program Manager, please directly send your request to the Program Manage

2. How does WizeHive use the information we collect?

We use the information we collect from you (including usage data, device data, referral data and information from page tags) to manage and improve our Services and for research  purposes. We may also use aggregated and de-identified data to provide certain analytic information to Program Managers to assist them in managing programs and for the various purposes described in the Program Manager version of this privacy policy.

3. With whom do we share or disclose your information?

We disclose: Your application responses and other Program Data to Program Managers. We host Programs managed by Program Managers. They have access to and manage all Program Data. Please contact the Program Manager directly to understand how they might share your data. Please see the Program Manager version of this privacy policy.

4. What are your rights to your information?

Contact the Program Manager to access and correct your responses and personal information or if you have any questions about the application or if you want to access, update, or delete anything in your responses. We provide Program Managers with tools to maintain the responses they collect through their applications. Although you may contact privacy@wizehive.com to request access to the personal information we hold about you to view and to correct it, in most cases WizeHive cannot provide you with this access since Program Data is the Program Manager’s private information and giving you access may have an unreasonable impact on the privacy of other individuals. We will respond to your request for access or correction within a reasonable time and, where reasonable and practicable to do so, we will provide access to your personal information in the manner requested by you.

5. Security, cookies, Google Analytics, and other important information

• Security. More information about WizeHive’s security practices are available in our Security Statement. We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always some risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. If you have any questions about the security of your personal information, contact support@wizehive.com.
  
  
• Data locations. Our servers and those of our service providers are currently all based in the United States, so your personal information will be hosted and processed in the United States.
  
  
• Cookies. We and our partners use cookies and similar technologies on our websites. Cookies are small bits of data we store on your device to access our Services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:
  
  
• To make our site easier to use. We store your username in a cookie to make it quicker for you to sign in whenever you return to our Services.
  
  
• For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into our Services.
  
  
• To provide you with personalized content. We may store user preferences in cookies to personalize the content you see and to enhance your user experience based on information you have previously provided.  For example, we use cookies to ensure that users can’t re-apply to applications that they have already completed.
  
  
• To improve our Services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our Services and optimize the content we display to users.
• Google Analytics. Your Program Manager may enable Google Analytics to provide  aggregated, anonymized website traffic analysis to improve the user experience and determine site effectiveness. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID into your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. but Google may be sent your IP Address. Google Analytics may be used to track aggregated website behavior, such as what pages you view, for how long, and so on. You may contact your Program Manager to learn if Google Analytics has been enabled. If you would like to access any browsing information that has been collected  - or ask to delete any Google Analytic data - you can delete your _ga cookies, reach out to your Program Manager, and/or install the Google Analytics Opt-Out Browser Add-On. More information on how Google Analytics uses data can we viewed at www.google.com/policies/privacy/partners/
• WizeHive utilizes Google Translate to support multi-language capabilities within the Zengine Submission Portal and Reviewer Portal. Portal instructional text, along with form field labels and dropdown options, are  sent to Google Translate API to be translated to another language. The translated content is then presented to the user within the portal in the language they chose. Any information entered by the user on any form is not sent to Google Translate. Therefore no private or personally identifiable information is sent to Google.
• Single Sign On.   You may be permitted to log in to certain Services using sign-in services from another application that you have access to. This third party application is used to authenticate your identity and may also provide certain personal information - such as your name and email address  - to pre-populate your profile in our Services.
  
  
• Safety of Minors and COPPA. Our Services are not intended for and may not be used by minors. “Minors” are individuals under the age of majority in their place of residence (or under 13 in the United States).  WizeHive does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact privacy@wizehive.com.
  
  
• English version controls. Non-English translations of this privacy policy are provided for convenience. In the event of any ambiguity or conflict between translations, the English version is authoritative.

6. Additional information for European Union users

Data Controller

The Program Manager is the data controller for all Program Data. The Program Manager determines how the questions and responses in their application forms are used and disclosed. WizeHive only processes the Program Data according to the instructions and permissions (including those given under this privacy policy) selected by the Program Manager when they create and administer their Program.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

WizeHive complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. WizeHive has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

WizeHive also complies with the Privacy Shield Principles for all onward transfers of personal information from the European Union and Switzerland, including the onward transfer liability provisions.

When WizeHive receives personal information under the Privacy Shield and then transfers it to a third-party service provider acting as agent on WizeHive's behalf, WizeHive has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) WizeHive is responsible for the event giving rise to the damage. With respect to personal information received or transferred pursuant to the Privacy Shield Framework, WizeHive is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, WizeHive may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, WizeHive commits to resolve complaints about your privacy and our collection or use of personal information about you. Persons from the European Union or Switzerland who have inquiries or complaints regarding this Privacy Policy should first contact us via email at: privacy@wizehive.com.

WizeHive has committed to refer unresolved privacy complaints under the Privacy Shield Principles to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

7. Additional information for California residents

If you are a resident of the State of California you may have additional rights under the California Consumer Privacy Act (CCPA), which took effect as of January 1, 2020.  CCPA applies to “businesses” – generally, for profit entities – that do business in California and meet certain business thresholds set out in the CCPA. The CCPA requires that covered businesses detail the categories of personal information that they share or disclose for certain business purposes, and grants California state residents certain rights, including the rights to access specific types of personal information, to learn how providers process personal information, to request deletion of personal information, and not to be denied goods or services for exercising these rights. 

If your Program Manager is a for profit entity that is subject to CCPA, your Program Manager will determine how the questions and responses in their application forms are used and disclosed. WizeHive only processes the Program Data according to the instructions and permissions (including those given under this privacy policy) selected by the Program Manager when they create and administer their Program,  Please contact your Program Manager to learn more about their collection and use of your personal information or to exercise any of your rights under the CCPA. 

In compliance with the CCPA, WizeHive does not sell any personal information of Program Participants and we use such data only in connection with the processing Services we provide and in accordance with our Privacy Policy.   

8. Additional information for Brazilian users

The personal information collected, stored, used and/or processed by WizeHive, as described in this privacy policy, are collected, stored, used and/or processed in accordance with Brazilian Law No. 12,965/2014. By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, you expressly consent to the collection, use, storage and processing of your personal information by WizeHive as described.

9. Additional information for Australian users

The personal information collected by us on behalf of a Program Manager may include sensitive information. We will only use sensitive information for the purpose of storing and processing it on behalf of the Program Manager. Sensitive information is defined in the Privacy Act 1988 (Cth) and includes information about you such as racial or ethnic origin, religious beliefs, political affiliation, sexual preferences and criminal records, as well as health and genetic information about you.

If you are dissatisfied with our handling of your complaint or do not agree with the resolution proposed by us, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) by contacting the OAIC using the methods listed on their website at http://www.oaic.gov.au. Alternatively, you may request that we pass on the details of your complaint to the OAIC directly.

Select Platform

• Programs and Application Forms are administered by Program Managers. Program Managers conduct Programs, often collecting data through application and other forms using our Services. We host these application forms and collect the responses that you submit to the Program Manager along with other Program Data. If you have any questions about an application you are completing or a Program you are participating in, please contact the Program Manager directly as WizeHive is not responsible for the content of that application or your responses to it. The Program Manager is typically identified on the application.
  
  
• Are your responses anonymous? The Program Manager has determined with whom and under what circumstances your information may be shared. Please contact your Program Manager, which may have its own privacy policy.   
  
  
• We don’t sell your responses to third parties. WizeHive does not sell or share your data with third party advertisers or marketers; we merely act as a custodian on behalf of the Program Manager who controls your data.
  
  
• If you think a Program violates our Terms of Service or may be engaging in illegal activity, contact support@wizehive.com to report it.

1. What information does WizeHive collect?

When you complete an application and other forms as a Program Participant in a Program hosted by WizeHive, we collect, on behalf of the Program Manager, information relating to you and your use of our Services from a variety of sources, listed below.

Information we collect directly from you

• Application responses. We collect and store the application responses that you submit. The Program Manager is responsible for, and manages, this Program Data. An application may ask you to provide personal information. If you have any questions about an application you are taking, please contact the Program Manager directly as WizeHive is not responsible for the content of that application. The Program Manager is usually the same person or organization that invited you to complete the application and may have their own privacy policy.

Information we collect about you from other sources

• Usage data. We collect usage data about you whenever you interact with our Services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, as with most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps.
  
  
• Device data. We collect data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.
  
  
• Referral data. We record information about the source that referred you to an application (e.g. a link on a website or in an email).
  
  
• Your email address. Our Services collect your email address. We don’t use this to send you email except at the direction of a Program Manager. The emails we send on behalf of a Program Manager may appear to come from that Program Manager’s email address. If you no longer want to be contacted by the Program Manager, please directly send your request to the Program Manager.
  

2. How does WizeHive use the information we collect?

We use the information we collect from you (including usage data, device data, referral data and information from page tags) to manage and improve our Services and for research  purposes. We may also use aggregated and de-identified data to provide certain analytic information to Program Managers to assist them in managing programs and for the various purposes described in the Program Manager version of this privacy policy.

3. With whom do we share or disclose your information?

We disclose: Your application responses and other Program Data to Program Managers. We host Programs managed by Program Managers. They have access to and manage all Program Data. Please contact the Program Manager directly to understand how they might share your data. Please see the Program Manager version of this privacy policy.

4. What are your rights to your information?

Contact the Program Manager to access and correct your responses and personal information or if you have any questions about the application or if you want to access, update, or delete anything in your responses. We provide Program Managers with tools to maintain the responses they collect through their applications. Although you may contact privacy@wizehive.com to request access to the personal information we hold about you to view and to correct it, in most cases WizeHive cannot provide you with this access since Program Data Is the Program Manager’s private information and giving you access may have an unreasonable impact on the privacy of other individuals. We will respond to your request for access or correction within a reasonable time and, where reasonable and practicable to do so, we will provide access to your personal information in the manner requested by you.

5. Security, cookies, and other important information

• Security. More information about WizeHive’s security practices are available in our Security Statement. We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always some risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. If you have any questions about the security of your personal information, contact support@wizehive.com.
  
  
• Data locations. Our servers and those of our service providers are currently all based in the United States, so your personal information will be hosted and processed in the United States.
  
  
• Cookies. We and our partners use cookies and similar technologies on our websites. Cookies are small bits of data we store on your device to access our Services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:
  
  
• To make our site easier to use. We store your username in a cookie to make it quicker for you to sign in whenever you return to our Services.
  
  
• For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into our Services.
  
  
• To provide you with personalized content. We may store user preferences in cookies to personalize the content you see and to enhance your user experience based on information you have previously provided.  For example, we use cookies to ensure that users can’t reapply to applications that they have already completed.
  
  
• To improve our Services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our Services and optimize the content we display to users.
  
  
• Safety of Minors and COPPA. Our Services are not intended for and may not be used by minors. “Minors” are individuals under the age of majority in their place of residence (or under 13 in the United States).  WizeHive does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact privacy@wizehive.com.
  
  
• English version controls. Non-English translations of this privacy policy are provided for convenience. In the event of any ambiguity or conflict between translations, the English version is authoritative.

6. Additional information for European Union users

Data Controller

The Program Manager is the data controller for all Program Data. The Program Manager determines how the questions and responses in their application forms are used and disclosed. WizeHive only processes the Program Data according to the instructions and permissions (including those given under this privacy policy) selected by the Program Manager when they create and administer their Program.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

WizeHive complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. WizeHive has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

WizeHive also complies with the Privacy Shield Principles for all onward transfers of personal information from the European Union and Switzerland, including the onward transfer liability provisions.

When WizeHive receives personal information under the Privacy Shield and then transfers it to a third-party service provider acting as agent on WizeHive's behalf, WizeHive has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) WizeHive is responsible for the event giving rise to the damage. With respect to personal information received or transferred pursuant to the Privacy Shield Framework, WizeHive is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, WizeHive may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, WizeHive commits to resolve complaints about your privacy and our collection or use of personal information about you. Persons from the European Union or Switzerland who have inquiries or complaints regarding this Privacy Policy should first contact us via email at: privacy@wizehive.com.

WizeHive has committed to refer unresolved privacy complaints under the Privacy Shield Principles to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

7. Additional information for Brazilian users

The personal information collected, stored, used and/or processed by WizeHive, as described in this privacy policy, are collected, stored, used and/or processed in accordance with Brazilian Law No. 12,965/2014. By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, you expressly consent to the collection, use, storage and processing of your personal information by WizeHive as described.

8. Additional information for Australian users

The personal information collected by us on behalf of a Program Manager may include sensitive information. We will only use sensitive information for the purpose of storing and processing it on behalf of the Program Manager. Sensitive information is defined in the Privacy Act 1988 (Cth) and includes information about you such as racial or ethnic origin, religious beliefs, political affiliation, sexual preferences and criminal records, as well as health and genetic information about you.

If you are dissatisfied with our handling of your complaint or do not agree with the resolution proposed by us, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) by contacting the OAIC using the methods listed on their website at http://www.oaic.gov.au. Alternatively, you may request that we pass on the details of your complaint to the OAIC directly.